Terms and Conditions

Please read this information carefully as it contains important details about our store policies that may apply to you.

At Becky Hair, customer satisfaction is our ultimate goal. We are responsible for the quality of our products. We believe we can collaborate with customers to make every purchase a positive experience. Our hair undergoes manual inspection, shampooing, and conditioning before leaving the warehouse. Due to the nature of the product, each strand of hair comes from a different donor, and we cannot guarantee the color or texture of the hair.

Texture Disclaimer

Natural human hair is unique, and no hair with two heads is exactly the same. Our pictures aim to give you a good impression of our quality. When you place an order with us, you will notice some differences between our pictures and the hair you receive. This is inevitable and should not be avoided. This is part of the fun of buying and wearing high-quality natural hair. Our hair is beautiful and unique, just like yours!

Color Disclaimer

Due to our provision of untreated natural hair, its natural color tone is 1B (dark black). If you choose to dye your hair, it can well accept and maintain permanent, semi permanent, pick dye, and glass paper dyeing! (Recommended to be done by a professional hairdresser).

Refunds and/or exchanges will not be issued due to dissatisfaction with the texture or color!

Payment Terms

All payment terms are 100% advance payment. We accept all major credit cards. Once you place an order online, your credit card will be charged. We have zero tolerance for credit card fraud and theft of our products. Any fraudulent purchase will be prosecuted in accordance with the law.

Order Processing

Our business hours are Monday to Friday, 8:00 AM to 6:00 PM (GMT+08:00). Orders placed over the weekend will be prioritized for shipment on Monday morning, unless there are holidays. Once shipped, the order will arrive within the time frame selected at checkout.